In other words, Hillcrest Veterinary Hospital doesn't care about people, let alone pet owners, or pets with disabilities (and neither does "People", apparently, which is a damned shame).
PS I absolutely let Hillcrest have it, too. By the way, I used the example in re people with Epilepsy because my maternal grandmother (ז״ל) had Epilepsy and seizures because of it, one of which I witnessed.
PPS I urge you boycott Hillcrest Veterinary Hospital, especially if you have disabilities and all the more so have service (including emotional-support) animals. Hillcrest seems more than happy to call you a coward if you ever (ח״׀״ס) have to have a service animal put down and cannot stay in the room.